Overview
This page contains important information about the data that is collected when you visit our website and how it is used. We are committed to keeping the data we store as safe and secure as possible.
For clarity, in the following text "WE" or "OUR" means Lamella Heating Supplies. "You" is any website visitor or customer.
Google Analytics
This website uses Google Analytics to analyse how visitors use this site. Google Analytics uses cookies which are small text files that are placed on your computer to collect standard Internet log information and visitor behaviour in an anonymous form.
No personal identifiable information is stored about you unless you explicitly use a fill-in form on this website or you have logged in with a Lamella Heating Supplies customer account.
The anonymous information generated by the cookies about you use of this website includes your IP address and is transmitted to Google. This information is then used is compile statistical reports on website activity for our use only. We use these reports to improve our content and the functionality of our website.
Your IP address is collected purely for the purposes of a determing a geographical location of our visitors. The accuracy of this does vary and it outside of our control. We will not associate an IP address with any personally identifiable information unless you explicitly submit a fill-in form or are logged in. Google will not associate recorded IP addresses with any other data held by Google.
Content Requests
We log or record requests for all content on our website (pages, blogs posts, products etc). We do this to analyse the relevance and popularity of content. This request logging does not involve the use of cookies.
If you are a casual visitor to our website (i.e. you have not logged with a Lamella Heating Supplies customer account), we only record the date and time of your request, the item you requested and your IP address.
If you are logged in, we do record your unique user ID. This is done purely so that we can tailor each user's experience to match their own unique requirements.
All content request data is automatically anonymised after 90 days.
Sharing of Data
Wherever possible, will not share any personally identifiable information submitted to our website to third parties or partners without the owner's explicit permission.
There may be occasions where we may be legally required to disclose information, such as a Court Order or similar legal instruments.
We reserve the right to share information and/or contact responsible agencies if a visitor or user submits offensive, inappropriate or objectionable content on any website owned by us. In such circumstances, we may use whatever information is available us to stop such behaviour. This may involve cessation of service provision and informing relevant third parties such as employers, Internet Service Providers and the Police.
Data Protection
All data that is directly submitted into our website is stored in accordance to the United Kingdom Data Protection Act (1998) and any subsequent regulations. The rights under the Data Protection Act (DPA) are governed by the Information Commissioners Office.
As a matter of policy, we encrypt sensitive or critical data like passwords. Some passwords are encrypted in such a manner that we do not posses the capability to decrypt them.
We will only store data within our systems as long as we require it for operational and legal purposes.
Under the DPA, you have the right to request a copy of the personal information Lamella Heating Supplies holds about you and to have any inaccuracies corrected. Please submit your requests through our helpdesk. We reserve the right to charge a management fee of upto £15 per request.
Asking a Question
If you have any queries regarding privacy of information or data stored by Lamella Heating Supplies,
please get in touch.